Measure your distance to customers
Answer these questions and we''ll tell you what kind of customer work you do and how you could get even closer to your customers.
You get the clearest overall picture of the client's situation
by walking through the sales team and customer service, questioning the views of people passing by.
by attacking Outlook, X: drive and contract binders and sweating for an hour.
clicking on the customer management.
I follow the work in the customer interface
by checking the income statement; orders and deliveries will be there in their time.
by the ring of the order bell and visit report spreadsheet my secretary compiles every Friday.
on a daily basis by looking at visiting plans and by comparing the real-time customer feedback from meetings with the overall situation.
The star seller Anni announced that she will move to Singapore in two weeks. My first reaction is
a shrug with the theme "what can you do about these" followed by the tearing agony: no but wait ... Anni has managed our A-customers, who produce 70% of sales, all independently!
a light sweat of agony: I can already see the hassle of transferring data and reviewing documents.
sadness for the loss of a good seller together with a sigh of relief: fortunately, the history and the future are all documented in one place.
I conduct customer work
when needed; processes and practices are well-established in our house.
with the help of the annual key customer management plans, which have been contributed by everyone in our company.
continuously depending on the real-time data: no opportunity remains unused and not the quietest signal can escape us.
Customer satisfaction is
a matter of honor for us. We respond to all claims and complaints during the same working day.
a figure we get once a year. Last year, we improved by four hundredths to 4.22!
everyday thing for us. We listen to our customers in real time, and we anticipate their needs and wishes.
Your distance to the customer:
-Your Points will appear here-
02600 Espoo, Finland
Business ID: FI08650403