CRM is the key for customer focused organization. With Vine you take good care of your customer relationship management.
Up to date customer database
Decision makers' contacts
Better customer service and time management
Email, contract and document archieve
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UP TO DATE CUSTOMER DATABASE
Secure your customer data into one shared place and ensure that the information is available to everyone working with customers. Create new target groups for marketing and automate maintaining contacts with Vine Address service. When did your company last update its customer database? Unfortunately, the fact is often that only few companies have time and resources for updating their customer and marketing database regularly.
Vine gathers customers, prospects and stakeholders in one place. You can categorize companies, and define the roles of people and all the information isup-to-date. Vine also has information of all the customers’ reactions. You can also easily add or update information with Suomen Asiakastieto's decision makers' details.
Address Service is a ready-to-use addition to Vine, with which you get a marketing database with contacts immediately at your disposal. The service gives you access to contact details of 130 000 Finnish companies and 160 000 decision-makers' contacts maintained by Suomen Asiakastieto. The service keeps your customer information up to date and automatically updates changed data.
EASILY BROWSABLE CUSTOMER DATA
Vine's unique way of presenting customer data and create connections between pieces of information ensures that customer information is comprehensive and easily browsable. Information is saved as objects, which are for example persons, companies, events and documents. With a simple drag-and-drop function you can create connections between objects, linking for example persons as employees in companies or linking contract documents in customer companies.
You use the connections to easily move between objects to find all the information you need and get a overall picture of the customer account. Also an easy search search function ensured that all information is quickly found and each piece of information is only stored once.
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EASY CONTRACT AND DOCUMENT ARCHIVING
Centralize customer contracts and other documents in one place where everyone can make use of them. Connect documents to companies and people involved to ensure easy access.
You always get the latest version of documents, but also the older versions when needed. In addition to uploading documents, you also get the documents attached to emails saved to Vine as part of customer information.
EFFICIENT TIME MANAGEMENT
Facilitate common time management by bringing calendars into shared use. You can see when your co-workers are available and can directly book meetings in others' calendars.
You also use the calendar for accumulating customer information and history. For example when booking sales meetings you can link the company and the participants in the calendar entry. The event will be visible in the information of the linked persons and company and will remain as valuable customer history.
Vine Mobile Replication can help a Vine user who is often on the move to keep in touch with the latest information in the Vine CRM system. Using any modern Android phone or tablet, the user can synchronize contacts and appointments stored in the phone with those in the Vine database.
You can directly synchronize your desktop Microsoft Outlook and Vine data using Vine Outlook Replication. It works by copying your Outlook meetings, appointments and contacts to the Vine server and, correspondingly, adding Vine events and persons to your Outlook.
BETTER CUSTOMER SERVICE
In customer focused organization, customer history plays a vital role. With Vine CRM you can easily check who has contacted the customer, what has been dealed with and what has been promised. Vine collect all that important customer history automatically and all the information is availale to persons who need it. Customer relationship management is easy with Vine CRM.
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Most of the customer work and promises given to customers are done through email. Sharing these important information with others often means writing separate notes or reports. However, it doesn't have to be that way. With Vine you can save important information straight from the emails.
You can send the emails to Vine where they are automatically saved as part of customer history. The messages are automatically connected to people and companies by the email addresses. The emails and the important points in them are at everyone's reach without any extra reporting.
Vine servers are located in Finland in local data centers, where the security, access control, fire safety and power supply is taken care of in the most professional way. The user has lots of reporting possibilities. Vines own search tools can process data in a table format and it can be exported to Excel for further processing.
Vine is available in Finnish, Swedish, English, Russian, German, Russian and Norwegian languages.
As a Finnish company we adhere to Finnish and European laws. Our servers are located both in Finland and in Russia. Using Vine in Finland or other European countries, the information stored into Vine is stored and will always remain in Finland and thus within the EU region.
Back-up copies from all the customer data are taken once a day and the system's condition and up-to-dateness is ensured once a month by a scheduled maintenance break.
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