Summary View

Knowledge Base Articles are used to store solutions for customer service requests. Accumulated knowledge base articles constitute the Vine Knowledge Base. Knowledge base articles are used by tools on the Services tab.

A knowledge base article object view An object view shows object data. An icon in the upper left corner of the view reminds you of the type of the object. A view usually consists of several panes, with one pane showing the object's data and the other panes showing connected objects. consists of the following panes: