Creating or Editing a Service Request

Creating

You can create service requests when processing Tasks using the Task List available in the Services tab.

Also, you can create a service request as you normally create other objectsAll information in Vine is stored in the server database as named objects of different types. Examples: a company, a person, an event, a sales case..

To create a new service request, hover the mouse pointer over the plus sign  in left toolbar and select Service Request or right-click any service request and select New Service Request from the shortcut menu. The service request Edit Form will appear:

Summary Tab

This tab contains general information about a service request.

You can create an event registering the email sent by clicking the Add Event button:

Customer Tab

On the Customer tab you can connectVine objects are linked to each other by connections. Vine shows an object together with links to all objects directly connected to it. this service request to a customer company and contact person.

Details Tab

On the Details tab, you can enter more details about the problem as well as specify found solution.

Editing

To edit an existing service request, right-click it and select Edit from the shortcut menu.

If a service request is open, you can double-click in its main pane to open its edit form.